Privacy Policy

Privacy Policy

Shipping

Dawn Latex Mattress offers Free Shipping Australia wide within 7 days, some very remote areas may take a little longer and incur additional costs. In these rare cases delivery will be free to the last depot before it becomes a remote area and the customer will be advised the costs of delivery for the remaining remote area.

Returns

Dawn Latex Mattress will not except returns or refund purchases, however latex cores returned under our Free 100 Day Comfort Guarantee will be replaced free of charge, except where the conditions above apply for very remote areas.

100 Day Comfort Guarantee Terms
The Latex Mattress Cores must be returned in their original condition and undamaged. Take proper care of your new mattress during the 100 Day Comfort Guarantee period. A mattress core that has been damaged, altered or soiled in any way will void the comfort guarantee.
If you decide to use our Comfort Guarantee you will need to consult with us first before attempting to package or return any Latex Mattress cores.
To ensure that the Latex Mattress cores are protected during transport you should use similar to the original packaging.
Your Latex Mattress cores can be exchanged for any of our Latex Mattress cores of equal or greater value. If the mattress core is of greater value, you will pay the difference.
You can exchange your Latex Mattress cores only once during the 100 Day Comfort Guarantee period.

Pick- Ups

Customers can pick up our products from our warehouse free of charge and in such cases would still be entitled to the full value of their $100 voucher.

What information we collect on the website

When you buy from this website or create an account personal identifiable billing information may be requested.This information includes your name, telephone number, email address or facsimile number, and your credit card number, expiration date, card security code, and billing address.

How we use your information

We use your information to:

  • Provide our services to you, including processing your order.
  • Deal with your inquiries, complaints or requests.
  • Notify you of your identification and log-on information to enable you to access and use our services.
  • Send out newsletters if you are subscribed to these.

Disclosure of your information

We may also disclose any of your information:

  • If required to do so by law.
  • This will only include name and phone number if requested by law enforcement.

Security of your personal information

We have processes in place to ensure security of information including encryption methods and a valid Secure Socket Layer (SSL) that ensures payment details are kept private.

Cookies

Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID (or temporary) cookies, which terminate when you close your browser, and persistent cookies, which are stored on your hard drive. Cookies allow you to login without having to type your login name each time, allowing you to simply provide your password to access the system. Cookies also enable us to track and monitor the use of some features of our website and maintain security. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. If you choose to reject cookies, you may still use our website; however, your access to some areas of our website will be limited.

Privacy Statement Changes

Occasionally we change our privacy policy practices, if we do change our Privacy Policy we will modify this Privacy Policy page. We encourage you to review this Policy periodically to be informed of how we are protecting your information.

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