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Free Shipping, Pick-ups, Returns and 100 Day Comfort Guarantee Terms
Free Shipping Australia Wide within 7 – 21 working days to most areas, see further shipping notes below. If a quicker delivery is required or you have any questions please call 1800 822 681.
Delivery is to your front door only. If you require additional delivery service, please specify in the Order.
Note – special notes for delivery comment box at Checkout and we will contact you to advise if any additional payment is required.
From the time you receive your new mattress you have 100 nights to decide if you are 100% comfortable. We recommend you have at least 10 nights sleeping on your new mattress before you consider an exchange.
If you wish to make an exchange please consult with us so we can help make the best recommendation for you.
Customers can pick up our products from our warehouse free of charge. Please phone first to arrange a suitable time to visit our store or to make a pickup.
In most cases Dawn Latex Mattresses offers Free Shipping Australia wide within 7 days, some addresses or items may take longer and incur additional freight costs. In these cases delivery will be free to any depot within our free freight perimeters and the customer will be advised any extra delivery costs before the order is processed. The customer will retain the right to cancel the order and receive a full refund if they do not wish to agree to the additional freight charges. We ship out of Adelaide, if the customer is aware that they maybe in an area that will attract extra freight charges they are encouraged to contact us before proceeding with an order.
100 DAY Comfort Guarantee Terms
The Latex Mattress Cores must be returned in their original condition and undamaged. Take proper care of your new mattress during the 100 Day Comfort Guarantee period. A mattress core that has been damaged, altered or soiled in any way will void the comfort guarantee. If you decide to use our Comfort Guarantee you will need to consult with us first before attempting to package or return any Latex Mattress cores.
To ensure that the Latex Mattress cores are protected during transport you should use similar to the original packaging.
Your Latex Mattress cores can be exchanged for any of our Latex Mattress cores of equal or greater value. If the mattress core is of greater value, you will pay the difference.
You can exchange your Latex Mattress cores only once during the 100 Day Comfort Guarantee period.
Dawn Latex Mattress will not except returns or refund purchases, however for latex mattress cores returned under our Free 100 Day Comfort Guarantee, they will be replaced free of charge, except where the conditions above apply for very remote areas.