60 Day Comfort Guarantee
Buy With Confidence
You can be sure that when you buy your Latex Mattress from us, you will be 100% confident of satisfaction.
Our 60 Day Comfort Guarantee is backed by our 10 year warranty.
We combine the data you supply in our sleep system consultation with our extensive product knowledge, to make sure that you get the right mattress.
We aim to supply our customers with the highest quality Latex Mattresses and bed frames. We are committed to ensuring that all our customers are 100% happy with the mattress they purchase.
We understand that it can take a little while to adjust to your new Latex Mattress. So sleep on your mattress for at least 10 days before you consider an exchange. To exchange your new mattress, you need to contact us within 60 days from taking delivery, so we can work out a suitable exchange.
Reasonable Conditions of Exchange
These are the Terms and Conditions of an exchange.
- The mattress must be returned in its original condition and undamaged. Take proper care of your new mattress during the 60 day comfort guarantee period. A mattress that has been damaged, altered or soiled in any way will void the comfort guarantee.
- To ensure that the mattress is protected during transport you should reuse the original packaging or similar.
- Your mattress can be exchanged for any of our mattresses of equal or greater value. If the mattress is of greater value, you will pay the difference.
- You can exchange your mattress only once during the 60 day comfort guarantee period.
- The 60 day comfort guarantee applies only to our mattresses.
- All delivery charges for a returned or replaced mattress will remain the sole responsibility of the buyer.
We want to make sure that you are 100% happy with your purchase. If you are not happy with your mattress or bed frame for any reason, please let us know and we will work with you to find a solution.
When you are sleeping happily in your new bed, please tell your friends.
Your new Latex Mattress carries a 10 year warranty. Make sure you read the warranty conditions and register for your warranty below.
When you fill out your warranty registration, we will appreciate it if you include a testimonial in the space provided
Latex Mattresses and Latex Beds Warranty Registration
It is important that you register your warranty.
Be aware that the Warranties of some suppliers do not reflect the claims they make in their sale promotions. The promotion may stretch the truth to make the product appear more attractive, leading the supplier to qualify their claims in their Warranty. So in a sense the warranty becomes a warranty for them, not a proper protection for you. So make sure you read and understand the warranty fully to eliminate any assumptions.
Conditions and Terms of Your Warranty
We claim that when you buy a bed from us, you are buying a bed that may very well last you a lifetime and so we want our warranty to reflect this promise.
All our solid timber bed frames, as well as our range of quality solid timber furniture that we manufacture, have a Life Time Warranty for the original purchaser who registers the warranty.
All our Latex Mattresses and Posture Slat Support Systems that are registered by the original purchaser have our 10 year warranty.
The original purchaser must register the warranty.
A clearer or fairer Warranty would be hard to find. You don’t have to be scared of traps in the fine print.
Your warranty will cover
Your Warranty covers the replacement or repair of any faulty materials or workmanship for the specified time.
Your Warranty will not cover
Your warranty will not cover any damage caused by negligence, misuse, incompatible use, improper care, unauthorised repairs, accidents or normal wear and tear.
In addition, the Warranty is valid only for the original purchaser; it is not transferable or extendable.
Your warranty does not cover any transport costs incurred to replace or repair any of the goods under warranty.
Your Warranty does not cover damage caused through incompatible use. To ensure you get the most compatible and comfortable slat support and latex mattress, you should do our Sleep system consultation and follow its recommendations. Otherwise, the Warranty may be void if you use our mattresses or slat support systems that are incorrectly suited to your body type, or if you use our products with other manufacturers’ products that are inadequate.