60 Day Comfort Guarantee
Buying with Confidence
When you buy one of our Latex Mattresses we want you to be 100% confident of your purchase.
That’s why we offer our 60 Day Comfort Guarantee backed with our 10 year Warranty for your peace of mind.
We take great care to insure we sell you the right mattress. Combining our extensive product knowledge and service with our sleep system consultation data gives us the confidence to guarantee that your new mattress will be best suited to your requirements.
Our Mission is to supply to our customers the highest quality latex mattresses and bed frames at the most affordable price.
Our commitment is to make sure our customers are 100% happy and comfortable sleeping on our beds.
It can take a little time to adjust to your new mattress, for this reason we suggest you sleep on your new mattress for a minimum of 10 days before considering an exchange. If you wish to exchange your new mattress you must contact us within 60 days from receiving the mattress so we can recommend a suitable exchange.
Please read the following Terms and conditions when considering an exchange.
1. All mattresses must be returned in original and undamaged condition, please insure they are protected for transport reusing the original or using similar packaging.
2. You can exchange your new mattress for any of our other mattresses of equal or greater value. If of greater value then you will be required to pay the difference.
3. Exchanges are available only once during the 60 day comfort Guarantee period.
4. Please insure you take due care of your new mattress during the 60 Day Comfort Guarantee period, as any mattresses that have been damaged, soiled or altered in any way will void the Comfort Guarantee.
5. The 60 Day Comfort Guarantee is limited to mattresses only.
6. Any delivery charges for returned or replacement mattresses remain the sole responsibility of the purchaser.
We want you to be 100% happy with your new mattress and bed frame, if for any reason you are not 100% comfortable please let us know so we can find a solution.
When you are happy with your new bed and sleeping comfortably, please tell your friends. Your new Latex Mattress is covered by our 10 year Warranty, please read the warranty conditions and register your warranty at http://dawnlatexmattress.com.au/registration/ When filling out your warranty please include your testimonial in the space provided.